Education Instructor (Emirati Talent)
Detalhes do emprego
Job Description The Educational Instructor will be required to conduct informative and fact-based animal presentations, both in park and on outreach programs while also promoting products and activities available to our guests. This position requires a high level of knowledge of the theme park information and products and the ability to deliver this information in a fun and exciting way. The Educational Instructor will also need to develop extensive knowledge of the UAE school curriculum requirements in order to conduct designed curriculum-based programming. This position requires standing for prolonged periods and the ability to move/lift up to 15kgs. The role also requires working varying shifts based on business needs, including opening, mid, and closing shifts, nights, weekends, and holidays.
Job Scope:
- Coordinates a specialty area such as curriculum development, colleague training, science writing, video production, or graphic design.
- Creates new Education Department content (e.g., an interactive, student-centered learning experience on invertebrates and ocean literacy).
- Engages, motivates, and interacts with guests and students.
- Conducts Education Programs for special events and daily operations in collaboration with other departments.
- Conducts outreach programs and promotional targets with other departments and serves as the department representative at events.
- Conducts facility and Yas SeaWorld Research and Rescue Center tours, including VIPs and program evaluations.
- Prepares and maintains education program materials.
- Works closely with the Education Support Manager to deliver transformational zoological programming, ensuring offerings are relevant and compelling to today's audiences in content and delivery.
- Operates independently with minimal supervision while providing excellent guest service and innovating new experiences.
- Initiates interaction with guests to proactively provide animal information and details about the facility.
- Monitors guest and animal safety in coordination with the Zoological animal team.
- Maintains cleanliness and organization of the workplace for designated areas.
- Maintains knowledge of the facility, updates, and promotions.
- Responds to guest queries/complaints with effective resolution under Education Leadership guidance.
- Provides guidance to Education Specialists & Education Assistants in their duties.
- Completes all required training and maintains professional development and competencies.
- Fosters a culture of human and animal safety, following all safety policies and practices inclusive of PPE.
- Assists with all training of new colleagues as needed.
- Performs other duties as assigned.
To be considered for this role, you will need to have:
- Bachelor's degree in animal sciences, education, other natural sciences, or equivalent experience.
- 2 years of experience as an instructor or equivalent experience.
- Excellent skills in customer/guest interaction, including resolution of problems.
- Demonstrated applied knowledge of educational principles and instructional design models.
- Strong verbal communication skills and the ability to enthusiastically share a passion for the environment with guests.
- Demonstrates appropriate methods and strategies to take action in unstructured situations even in the absence of clear direction.
- Strong public speaking skills, with the ability to readily adjust to large crowds of guests.
- Proficient in current computer applications, including MS Office (Word, Excel, and PowerPoint).
- Fluency in English; excellent spoken and written skills.
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