Lead Administrator - L1
Full time
na Wipro Technologies
no
UAE
Publicado em January 12, 2025
Detalhes do emprego
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Requisition ID: 29068 City: Dubai Country/Region: AE Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us atJob Description
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.Responsibilities
Do- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
- Lead the structural/architectural design of a platform/middleware/database/backup according to various system requirements to ensure a highly scalable and extensible solution.
- Conduct technology capacity planning by reviewing the current and future requirements.
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable.
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
- Manage the day-to-day operations of the tower
- Troubleshoot any issues, conduct root cause analysis (RCA) and develop fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower.
- Review the technical performance of own tower and deploy ways to improve efficiency, fine-tune performance and reduce performance challenges.
- Develop shift roster for the team to ensure no disruption in the tower.
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team and internal stakeholders on database activities w.r.t. progress, updates, status, and next steps.
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs.
- Hire adequate and right resources for the team.
- Train direct reportees to make right recruitment and selection decisions.
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
- Build an internal talent pool of HiPos and ensure their career progression within the organization.
- Promote diversity in leadership positions.
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs.
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team.
- Track team satisfaction scores and identify initiatives to build engagement within the team.
- Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
- Exercise employee recognition and appreciation.
Deliverables
- Operations of the tower SLA adherence
- Knowledge management
- CSAT/ Customer Experience
- Identification of risk issues and mitigation plans
- New projects timely delivery
- Avoid unauthorized changes
- No formal escalations
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