Train Crew Supervisor
Detalhes do emprego
The purpose of this position is to supervise and lead the Train Attendant teams in order to provide a safe, reliable, world-class, customer-focused train service. MAIN RESPONSIBILITIES:
- Lead a team of Train Attendants to provide a safe, efficient, reliable, world-class, customer-focused Metro train service.
- Assist the Train Crew Manager by coaching, mentoring, and inspecting the Train Attendant teams when necessary.
- Investigate and report incidents and service delays, providing appropriate reports and recommending corrective and preventive actions.
- Act as the key training resource and expertise for train operations courses.
- Ensure that customer matters are handled tactfully and sensitively, strictly following the procedures and work instructions of the organization.
- Enforce necessary procedures to ensure the safety of the public and Keolis-MHI Dubai Metro employees.
- Perform Train Attendant duties as appropriate, operating passenger vehicles in all operating modes in the assigned area as required.
- Plan and coordinate with the Chief Controller for the deployment of Train Crew Team Leaders & Train Attendants on the mainline/depot to provide effective response to train failures, recovery, and rescue support for emergency situations.
- Ensure that the Train Crew Team Leaders and Train Attendants are trained, regularly assessed, and certified to perform safety-critical activities based on the Competency Management System.
- Perform regular safety reviews and inspections of train crew team leader and train attendant job performance.
- Conduct performance reviews, disciplinary actions, and grievance procedures for Train Crew Team Leaders and Train Attendants.
- Perform operational and emergency duties when required.
- Carry out other duties as instructed/directed by the Train Crew Manager and Operations Manager.
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
- Holder of a valid driving license with good driving skills and experience.
- A mature, proactive, and responsible approach to work with initiative and problem-solving capability.
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Must have good eyesight and normal color vision.
- A minimum of 2 years, preferably 3 years, of leading a team of drivers in providing transport services.
- Preferably a certified passenger train driver.
- Experience working as frontline staff in a customer-oriented and customer-focused environment.
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