Senior Officer- Legal & Police OPS
Full time
na First Gulf Bank PJSC
no
UAE
Publicado em November 14, 2024
Detalhes do emprego
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.
Job Description
- Assist in completion of all police & legal requests as per SOP by providing operational services and support.
- Receive fraud-related inquiries and investigate the case with required details like FAB card (Debit/Credit/prepaid card transaction), account-related transaction, Pay it Wallet transaction, CC TV footage request by coordinating with internal FAB fraud departments and stakeholders.
- Back office support to all UAE branches and departments for accounts openings & account maintenance related activities for Retail, ELITE & GPB (ISL & Conventional) segment.
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Always demonstrate compliance with the organization’s values and ethics to support the establishment of a value-driven culture within the bank.
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
- Carry out the functions with full integrity to ensure that all requests received are attended to promptly and efficiently, with no breach of service agreements.
- Prioritize all police and legal requests received for account or amount blocking and unblocking / issuance & cancellation of MC / court letter / STO- create/cancel etc.
- Ensure that set up date SLAs are in place with all our stakeholders and ensure that agreed service levels are met.
- Escalate in accordance with AMO guidelines any areas of service delivery not met.
- Manage the unit efficiently without compromising the bank policy and procedures, legal, regulatory & compliance requirements.
- Provide full support to our stakeholders and external regulation authorities.
- Design and employ an effective measurement system on key processes and services.
- Identify key processes for improvement.
- Analyze/develop and implement standard process turnaround for each transaction activity/services.
- Propose recommendations to AMO management to achieve the expectations of department division, internal, and external stakeholders.
- Propose ideas for STP, controls, and service quality, and follow up for the progress of projects given to ITD/Vendor for successful implementation.
- Assist AST for handling/issuing Manager’s cheque related activities if required.
- Joint custodian for bank documents.
- Complete any other duties and responsibilities assigned by the line manager as and when required.
- Manage the workflow on a day-to-day basis without compromising on the risk and service.
- Locate the area where changes are required from existing processes to eliminate duplication and avoid risk. Coordinate with ITD to enhance the system and implement the change.
- Take necessary action to prevent errors that may include system enhancements, procedure amendments, staff training, and counseling.
- Ensure BAU is managed in line with bank policy to avoid any risk.
- Ensure appropriate risk tools are used such as checklists, various reports, and random sampling to help maximize the effectiveness of operational risk management within wholesale operations AMO.
- Ensure that all processes are in line with approved bank policy and procedures, legal, regulatory, and compliance requirements.
- Ensure confidentiality.
- Assess the performance of direct reports of the unit on a regular basis and provide them with constructive feedback including areas of development.
- Ensure that assignments, leave, rotations, training programs, etc. are managed well with proper controls.
- Coordinate with various departments such as legal, ITD, branches, audit, etc.
- Effective communication within the team and adherence to agreed turnaround times.
- Provide appropriate support for all UAE National staff, to ensure that both workload and working environments are conducive for sustained motivation and that UAE National staff are offered proper encouragement towards their career development.
- Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
- Adhere to your individual duties and responsibilities and support the team to deliver service excellence.
- Maintain collaboration between the team and other units that will ensure best service to the business and ultimately customers.
- Recommend process/policy changes to the management in order to improve processes, increase efficiency, reduce risk, and maximize control.
- Support project management for structuring new products or services.
- Ensure that timely and accurate MIS are generated and submitted.
Qualifications
- High School / Diploma in any discipline. 1 – 2 years’ experience in customer services / call center. Candidates without experience will also be considered.
- Minimum 1 year experience (preferable legal experience).
- Good knowledge of bank policy and procedures.
- Excellent communication skills in English & Arabic.
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