Início EAU Technical Support Engineer

Início EAU Technical Support Engineer

Technical Support Engineer

Full time na a Laimoon Verified Company no UAE
Publicado em October 31, 2024

Detalhes do emprego

POSITION PURPOSE:

Will work closely with cross-functional teams to provide support, create user guides, perform tests, and be involved in requirements/analysis activities.

Role Description

Monitor application performance and ensure smooth running, especially during peak times.

Assist in designing and implementing software solutions that meet business needs.

Provide user training on application usage and best practices.

Create and maintain documentation, including user guides, FAQs, and troubleshooting manuals.

Participate in meetings with the business and IT teams to provide feedback on recurring issues and improvements.

Collaborate with cross-functional teams, including QA, UX/UI, and product management.

Provide first-level and second-level support for software applications, troubleshooting issues, and resolving them in a timely manner.

Conduct demos and UAT sessions.

JOB SPECIFIC KNOWLEDGE & SKILLS:

Understanding of application support best practices and troubleshooting methodologies.

Ability to quickly analyze technical problems and identify the root cause.

Strong verbal and written communication skills to interface with both technical and non-technical users.

Strong understanding of developing user guides, FAQs, and related documents.

Understanding of agile development practices.

Good understanding of software design patterns and best practices.

QUALIFICATIONS AND RELEVANT ROLES/EXPERIENCE:

Strong attention to detail and analytical thinking.

Knowledge of web development technologies, frameworks, and tools.

Experience in working with both manual and automated testing techniques.

Basic understanding of software development methodologies and principles.

Strong problem-solving and analytical skills.

Excellent communication and teamwork abilities.

Eagerness to learn and take on new challenges.

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