Duty Manager

Full time na a Laimoon Verified Company no UAE

Publicado em October 31, 2024

Detalhes do emprego

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionMain Duties:AdministrationLiaise with different departments for smooth and coordinated work.Ensure that the team members are adhering to the Human Resource policies.Customer ServicePersonally welcome and escort all hotel guests.Authorize courtesies for all VIPsMaintain guest profiles and update them on a regular basis.Interact with the guests and enable the team to understand guest requirements.FinancialResponsible for maintaining a high level of room sales by up-selling.Adhere to Accor guidelines for all financial-related procedures.Ensure maximum room occupancy within agreed overbooking policy.Balance the accounts on a daily basis.OperationalAdhere to the Standard Operating Policies & Procedures.Check outstanding of in-house guests on a daily basis.Ensure the following records are kept in order and up to date:"C" formsReception / Information Log BookEnsure that the luggage of incoming and outgoing guests is handled quickly and efficiently.Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.Check the grooming and hygiene of the team.Ensure all VIP room inspections are in coordination with the Housekeeping Department.Ensure that newspapers and parcels are delivered to the rooms without delay.Be readily available at all times to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Deal with inquiries and complaints of the guests tactfully and initiate follow-up action.Ensure that the entrance is easily accessible to cars and taxis at all times.Conduct briefing for concierge and Front Office Assistants.Log security incidents and accidents in accordance with hotel requirements.Communicate with FOM all information likely to be of interest to them.PersonnelLeadership skills that utilize persuasion and motivation to attain organizational goals.Ability to accept responsibility.Self-confidence, motivation, drive, and tenacity.Ability to enhance organizational performance.Ability to clearly delegate tasks and responsibilities.Ability to think strategically, inductively, and creatively.The propensity to recognize and acknowledge other people's ideas.Other DutiesEnsure cleanliness of all areas under the Front Office, such as the Lobby, corridors, main staircase, and drive away.Assist other departments in case of emergencies.Occupational Health & SafetyEmployee ResponsibilityAll employees must safeguard their health and safety, and the health and safety of others, in the workplace.Replacement and Temporary Mission:Be ready and responsible for any job that may be assigned by the Management.QualificationsDemonstrated ability to lead a high-performing team.Exceptional customer service skills and/or experience.Enthusiastic and driven individual who strives to exceed targets.Excellent verbal and written communication skills.Strong attention to detail with a good work ethic.Current unrestricted Provisional or Full Driver's Licence.Full working rights in Australia.

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