Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Full time at jumeirah in UAE

Posted on January 13, 2025

Job details

Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

About Jumeirah and Jumeirah Zabeel Saray: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing's, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. About the Job: An exciting opportunity has arisen for an experienced Quality Assurance Assistant Manager to join the Jumeirah Zabeel Saray . The main duties and responsibilities of this role are:

Establish and maintain quality standards for all aspects of hotel operations in collaboration with Management Team.
Develop and implement procedures, guidelines, and checklists to ensure consistency in service delivery and operational processes.
Regularly review and update quality control measures to reflect changing guest expectations and industry trends.
Plan and execute regular internal audits to evaluate the hotel's adherence to quality standards and identify areas for improvement.
Coordinate with department heads to schedule audits, inspections, and evaluations of various hotel functions.
Analyse audit findings and collaborate with department managers to address deficiencies and implement corrective actions.
Monitor and analyse guest feedback from various sources, such as surveys, online reviews, and direct communication.
Identify trends and areas of concern in guest feedback and work with relevant teams to implement improvements.
Develop strategies to enhance guest satisfaction, loyalty, and engagement.
Working closely with L&D Manager to identify training needs for hotel staff on quality standards, customer service excellence, and best practices.
In collaboration with L&D Manager, conduct workshops and training sessions to ensure employees understand their roles in upholding quality standards.
Lead initiatives to drive continuous improvement across the hotel's operations and services.
Facilitate cross-functional teams to identify and implement process improvements, cost-saving measures, and innovative solutions.
Regularly analyse performance metrics to track progress and measure the impact of improvement efforts.
Prepare and present regular reports to senior management outlining quality performance, audit results, and improvement initiatives.

Communicate effectively with department heads and staff to ensure a clear understanding of quality expectations and goals. About You: The ideal candidate for this position will have the following experience and qualifications:

Bachelor's degree in hospitality management, Business Administration, or a related field (or equivalent experience).
Minimum of 2 years of proven experience in the Business Excellence, Quality Management, and Quality Analytics (Experience in Luxury Hospitality Quality Management will be an added advantage).
Proven experience in a quality assurance or quality control role within luxury brands (preferably within the hospitality).
Expert in using relevant software and tools for data analysis and reporting.

About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Jumeirah

See All jumeirah Jobs

Improve your chance to get this job. Do an online course on Management, Leadership and Business starting now.

Inspirational and Motivational Leadership Skills The Teachers Training

AED 45
~~AED 1,028~~

Duration: Upto 3 Hours

Enrol
Cleaning Master Diploma Course Line

AED 85
~~AED 1,763~~

Duration: Upto 10 Hours

Enrol

See all courses

See All Assistant Jobs

Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Job details

Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Apply safely

Hiring company

Jumeirah

Manager - EIT & Integration Engineering

Head of Supplier Relationship Management

Project Engineering Manager

Bid/ Tendering Manager

HR Manager

Mechanical Completion Manager

Contract Manager

Mechanical design Engineer

Senior RBI Engineer (Fixed Term - 24 Months)

AUT Level 3

T&I Senior Engineer - Offshore

Construction Supervisor Instrument Tubing Installation

Toolpusher

CNC Programmer & Operator

Senior Architectural Engineer

Payable Accountant

Mud Engineer

Cost Engineer

Junior Procurement Engineer

Jobs

Courses

Location

Follow us

Home UAE Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Home UAE Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Job details

Assistant Manager - Quality Assurance - Jumeirah Zabeel Saray

Apply safely

Hiring company

Jumeirah

Similiar Jobs that might interest you

Manager - EIT & Integration Engineering

Head of Supplier Relationship Management

Project Engineering Manager

Bid/ Tendering Manager

HR Manager

Mechanical Completion Manager

Contract Manager

Mechanical design Engineer

Senior RBI Engineer (Fixed Term - 24 Months)

AUT Level 3

T&I Senior Engineer - Offshore

Construction Supervisor Instrument Tubing Installation

Toolpusher

CNC Programmer & Operator

Senior Architectural Engineer

Payable Accountant

Mud Engineer

Cost Engineer

Junior Procurement Engineer

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us