Team Leader - Customs
Job details
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world. DGF UAE has an opening for Team Leader - Customs. You will have to coordinate customs and trade compliance plans and processes to provide clearance of freight documentation through the relevant customs authorities, work with customers to guide and advise on customs regulation qualifications in line with business strategy and objectives, corporate guidelines, and policies. Join us in connecting people and improving lives. In this Team Leader - Customs role, you will have to perform the following key tasks:
- Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activities.
- Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets.
- Conduct research, identify and get permits, licenses, certificates, and authorizations required for customs clearance.
- Monitor preparation of customs declarations and other required documents describing goods and materials being shipped.
- Process, handle and distribute all required export/import documents in the shipping area in a timely and efficient manner and according to regulations and internal procedures.
- Review shipped items and shipping validity dates as well as debits and duties/tariffs at government institutions.
- Arrange pickup, finalize booking and perform booking optimization.
- Update self on shipment status in the export/import area and during transport, and take actions for resolution of incidents.
- Meet customer requirements, take corrective actions in case of deviations from customer requirements.
- Maintain high standards of operational quality and ensure adherence to compliance standards, legal requirements, and import/export control legislation.
- Work with counterparts in customs authorities and government bodies for running smooth operations and to meet regulatory compliance.
- Highlight issues and opportunities, and execute better practices and quality standards for customs focusing on increasing effectiveness and efficiency, and controlling costs.
- Advise customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics.
- Understand customer and key stakeholders' interests and concerns and advise direct reports, customers, and key stakeholders.
- Regular contact with other specialist departments.
- Cooperate with 3rd parties e.g. external service providers.
- Ensure and monitor that Exit entries claims are submitted to customs within the specified time frame.
- Effectively manage standalone clearance and delivery tasks, ensuring customer expectations are met.
- Ensure the timely closure of job files and that costs are updated in the system.
- Ensure the timely reconciliation of the RAK customs SOA and its settlement.
- Control, monitor, and reconcile the daily cash collection activities in the RAK offices.
- Supervise non-professional employees.
- Bachelor's Degree.
- More than 2 years.
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development.
- Competitive salary.
- The largest global network with more than 30,000 passionate employees.
- The most efficient processes and fastest response times .
- The best solutions and best customer service .
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