Customer Service Representative

Full time at Flex Living in UAE

Posted on January 8, 2025

Job details

About Flex Living: Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within. About The Role: As a Customer Service Representative , you will be pivotal in delivering exceptional customer experiences. You will assist prospective and current guests, address inquiries, and ensure that our residents feel supported throughout their stay. Key Responsibilities:

Customer Support: Respond promptly and professionally to inquiries via phone, email, and chat, addressing questions about properties, reservations, policies, and services.
Guests Relations: Assist residents with requests, troubleshoot issues, and ensure a seamless living experience.
Booking Assistance: Guide potential customers through the booking process, including availability checks, pricing, and terms.
Problem Resolution: Handle complaints or concerns efficiently, aiming for timely and satisfactory resolutions.
Coordination: Collaborate with property managers and maintenance teams to address tenant needs or service requests.
Feedback Collection: Gather feedback from residents to identify areas of improvement and enhance service delivery.
Documentation: Maintain accurate records of customer interactions, transactions, and issues in the company CRM system.

Qualifications:

Previous experience in customer service, hospitality, or property management is preferred.
Excellent verbal and written communication skills in English - With a preference for an extra language.
Ability to multitask and work effectively in a fast-paced environment.
Strong problem-solving skills with a customer-first mindset.
A positive attitude and eagerness to contribute to a growing, dynamic team.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth within a fast-expanding company.
Training and support to help you excel in your role.
A collaborative, inclusive work environment.

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Hiring company

Flex Living

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Customer Service Representative

Job details

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Hiring company

Flex Living

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