Job details
Job Responsibilities
- Act as the first point of contact for users, promptly addressing their IT-related issues and inquiries to ensure a smooth operational flow.
- Diagnose and resolve technical problems related to hardware and software, leveraging a deep understanding of common issues and solutions to minimize downtime.
- Manage and escalate tickets according to defined protocols, ensuring that high-priority issues are prioritized and resolved promptly.
- Document all interactions and resolutions in the ticketing system accurately to maintain a comprehensive record for future reference and analysis.
- Provide user training and support for new systems, ensuring users are well-equipped to utilize technology effectively.
Desired Candidate Profile
- Bachelor's degree in Information Technology, Computer Science, or a related field, showcasing a foundational understanding of IT principles.
- A minimum of 6 months of experience in a service desk or technical support role, demonstrating proficiency in troubleshooting and user assistance.
- ITIL certification or equivalent, ensuring familiarity with best practices in IT service management.
- Experience in a fast-paced environment, displaying the ability to manage multiple tasks effectively under pressure.
- Proven track record of excellent customer service skills, with a keen focus on user satisfaction and communication.
- Technical proficiency in Windows and macOS operating systems, along with experience in common business applications for rapid issue resolution.
Employment Type
Full TimeCompany Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Administration
Keywords
- IT Support Specialist
- Technical Support
- Technical Support Consultant
- Ticket Management
- User Training
- Help Desk Technician
- Incident Resolution
- IT Service Desk Analyst
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Hiring company
P S Solutions & Presanta Consultancy P S Solution
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