Job details
Sofitel Gold Coast Broadbeach, Broadbeach, Australia REF32659Z
Group Reservations Coordinator
Luxury & Lifestyle Company Description Situated in the vibrant heart of Broadbeach and just 200 meters from pristine, patrolled beaches, Sofitel Gold Coast Broadbeach offers a premier five-star experience. This luxurious hotel features 296 elegantly designed rooms and suites, each showcasing stunning views of either the Pacific Ocean or the Hinterland. Guests can enjoy a range of sophisticated dining options, state-of-the-art amenities, and versatile conference and event spaces. Job Description A Career that lets your passion shine:- Handle all aspects of group reservations from initial inquiry to booking confirmation, ensuring timely and accurate communication with clients.
- Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
- Collaborate with other hotel departments such as Sales & Marketing, Front Office, Housekeeping, and F&B to ensure smooth execution of group stays.
- Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
- Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
- Stay updated on hotel facilities, services, and promotions to effectively upsell and cross-sell to group clients.
- Previous experience in hotel reservations, preferably in a luxury hospitality environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in hotel reservation systems, property management systems (Opera Cloud) and Microsoft Office suite.
- Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
- Complimentary lunch and refreshments available daily via Le Café.
- Paid birthday leave.
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
- Personalized reward & recognition program.
- Career development pathways with Accor locally and globally to develop you both personally and professionally.
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