Sr Customer Learning Manager- buy side clients
Job details
Sr Customer Learning Manager- buy side clients Apply locations: GBR-London-5 Canada Square, ARE-Dubai-Dubai Media City Time type: Full time Posted on: Posted 5 Days Ago Job requisition id: R0096933 The London Stock Exchange Group (LSEG) Data and Analytics division supports the worldโs largest, most sophisticated, and systemically important organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships. The Senior Customer Learning Manager serves as the financial markets & workflow experts at LSEG. On any given day you will be collaborating with Subject Matter Experts to design and update customer-facing training content suitable for live classes, videos, and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics for our Asset and Wealth customer communities.
Responsibilities
- Own and enhance a customer learning path
- Build or enhance all customer learning path classroom materials & video scripts
- Develop on-demand learning videos
- Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required
- Deliver intermediate to advanced level classes
- Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver and/or partner with internal experts on market topic webinars and manage all aspects from preparation to post-session follow-up activity
- Review attendance stats, view rates & customer feedback, adjusting your offering accordingly
- Support key programs & initiatives (e.g., 90-day customer onboarding, customer certifications)
Qualifications and Skills
- Fluency in English with clear pronunciation
- Strong experience of training on workflow expertise within asset management/buy side customers
- Finance undergrad preferred or related, and CFA designation welcomed
- Strong presentation skills and knowledge of outcome-based learning
- Demonstrates leadership qualities
- Enjoys coaching and elevating performance
- Proactive, resourceful, attention to detail
- Strong Excel skills preferred as well as online presentation software (i.e., WebEx, Teams)
HOW TO APPLY?
About Us
LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity, and delivering excellence shapes how we think, how we do things, and how we help our people fulfil their potential.Our organisation
Our Data & Analytics, Capital Markets, and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.Where we work
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America, and Asia Pacific. #J-18808-LjbffrApply safely
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