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Train Crew Supervisor

Full time at KEOLIS limited in UAE
Posted on December 24, 2024

Job details

The purpose of this position is to supervise and lead the Train Attendant teams in order to provide a safe, reliable, world-class, customer-focused train service. MAIN RESPONSIBILITIES:

  • Lead a team of Train Attendants to provide a safe, efficient, reliable, world-class, customer-focused Metro train service.
  • Assist the Train Crew Manager by coaching, mentoring, and inspecting the Train Attendant teams when necessary.
  • Investigate and report incidents and service delays, providing appropriate reports and recommending corrective and preventive actions.
  • Act as the key training resource and expertise for train operations courses.
  • Ensure that customer matters are handled tactfully and sensitively, strictly following the procedures and work instructions of the organization.
  • Enforce necessary procedures to ensure the safety of the public and Keolis-MHI Dubai Metro employees.
  • Perform Train Attendant duties as appropriate, operating passenger vehicles in all operating modes in the assigned area as required.
  • Plan and coordinate with the Chief Controller for the deployment of Train Crew Team Leaders & Train Attendants on the mainline/depot to provide effective response to train failures, recovery, and rescue support for emergency situations.
  • Ensure that the Train Crew Team Leaders and Train Attendants are trained, regularly assessed, and certified to perform safety-critical activities based on the Competency Management System.
  • Perform regular safety reviews and inspections of train crew team leader and train attendant job performance.
  • Conduct performance reviews, disciplinary actions, and grievance procedures for Train Crew Team Leaders and Train Attendants.
  • Perform operational and emergency duties when required.
  • Carry out other duties as instructed/directed by the Train Crew Manager and Operations Manager.
KEY SKILLS:
  • Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
  • Holder of a valid driving license with good driving skills and experience.
  • A mature, proactive, and responsible approach to work with initiative and problem-solving capability.
  • Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
  • Must have good eyesight and normal color vision.
EXPERIENCE:
  • A minimum of 2 years, preferably 3 years, of leading a team of drivers in providing transport services.
  • Preferably a certified passenger train driver.
  • Experience working as frontline staff in a customer-oriented and customer-focused environment.
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