Job details
Job Responsibilities:
- IP telephony design and implementation experience with multivendor platforms, including Cisco UC Manager / Call Manager (CUCM), Avaya, etc.
- Manage voice service incidents efficiently and assure high system uptime.
- Responsible for Cisco Unified Communications Design and End to End Project Delivery.
- Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered.
- Hands-on experience with Unified Communication Audio, Video technologies, and Cisco Networking technologies.
- Lead the integration and interoperability of UC with multiple applications and platforms.
- Provide support and assistance in UC fault isolation and performance management processes as requested.
- Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.
- Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function.
- Liaison with internal and external technical resources to define optimum solutions to quality challenges.
- Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
- Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services.
- Provide training, webinars, and whitepapers as necessary to customers and on demand.
- Communicate proactively and effectively with customers.
- 10+ years of IP telephony design and implementation experience with multivendor platforms, including Cisco UC Manager / Call Manager (CUCM), Avaya, etc.
- Concept of Cisco Unity / Cisco Unity Connection (CUC) and Cisco Emergency Responder (CER).
- Experience in the following areas: Contact Center, Telepresence, or Collaboration Suite.
- Managing voice service incidents efficiently and assuring high system uptime.
- Knowledge of Cisco, Avaya, and Mitel is a must.
- Working with the vendors and suppliers that provide staff outsourcing, hardware support, software, and leased carrier services.
- Strong knowledge of CTI, Call Center, SIP, VoIP technologies and their deployment in a multisite enterprise infrastructure.
- Working knowledge of TCP/IP networking; data communications, network infrastructure and operating systems, DNS network/internet protocols (SMTP, SNMP, Windows Domain services).
- Project Management ability or experience.
- Experience in Large Corporate, Government projects.
- Hands-on in multi-vendor deployment.
- Experience with the following skills: Architecture of Cisco, Avaya, & Other leading Collaboration vendors.
- Cisco Unified Border Element (CUBE) and SIP Trunking.
- Cisco IM & Presence Server (IM&P) / Cisco Jabber.
- Cisco UC Manager Automation.
- Telepresence Management Suite (TMS), Telepresence Server.
- Voice IOS Gateways with H.323, MGCP, SIP.
- Cisco Unified Survivable Remote Site Telephony (SRST).
- Cisco Contact Center (UCCX/UCCE).
- Call Recording.
- Cisco UC Manager Automation.
- Traditional and Smart Licensing.
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ROYAL TECHNOLOGY SOLUTIONS
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