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Home UAE Permanent - Operations Director

Permanent - Operations Director

Full time at Hermès Paris in UAE
Posted on December 24, 2024

Job details

Permanent - Operations Director

At a glance
  • Job Category: Supply Chain and Purchasing - Generalist
  • Years of Experience: Minimum 6 years
  • Contract Type: Unlimited contract
  • Job Schedule: Full time
  • Locations: Dubai Head Office
  • Legal Employer: HERMES MIDDLE EAST
  • Posting Date: 12/19/2024, 01:19 AM

Details of the job

Key Responsibilities
  • Set and maintain standards for operational excellence
  • Lead, coach, mentor and manage the operations teams to ensure goals are achieved
  • Provide leadership and vision to all functions within the operations department
  • Identify and proactively manage any poor performance issue using appropriate company policy
  • Develop and manage short and long-term strategic goals for the Operations Department in coordination with the teams managers
  • Communicate strategic goals and achievements to relevant internal stakeholders
Supply Chain / Logistics
  • Define a retail supply chain strategy for the region in collaboration with the Managing Director and the Operations HQ team
  • Be proactive in anticipating future challenges and suggest transformation plans accordingly
  • Ensure a smooth inbound/outbound flow from the regional distribution center
  • Supervise and ensure a smooth relation with our third-party logistics and monitor their performance
  • Ensure that the replenishment flows are adequate with our retail sales and the stock levels in our stores
  • Provide a strong and reliable support upstream for our stores
  • Supervise special inbounds and operations for events
  • Streamline processes across the region to ensure seamless service
  • Provide monthly reports of the distribution center activities
Facilities and Store Planning
  • Ensure that the stores’ assets are fully functional and maintained regularly
  • Organize, manage and control the reactive maintenance of the stores
  • Ensure and supervise the preventive maintenance plan implementation
  • Monitor maintenance contracts performance
  • Provide overall management direction for the stores’ projects, realizations, renovations and reinstatements
  • Monitor and ensure that the work performed by field staff and construction firms are in compliance with design specifications and with the local policies and regulations
  • Ensure fluid communication with all stakeholders including Top Management
  • Strengthen the collaboration with Hermès Paris and HMESA
  • Ensure proactiveness in minor works suggestions in all the stores
  • Provide monthly reports of all the facilities activities
Retail Operations
  • Define a retail operations vision across all locations, while onboarding all stakeholders
  • Ensure the improvement of the operational standards for the stores
  • Visit all stores regularly and ensure that they maintain operations standard and follow the policies, procedures and processes in place
  • Supervise and organize the implementation and training of new processes and tools in the stores in compliance with the group strategy
  • Implement KPIs in line with Hermès Paris to monitor the stores’ back-office activities
  • Ensure that the back-office teams in the stores are in control of their stock and support them proposing ways to better manage the operations
  • Provide monthly reports of the stores’ back-office activities
Asset Protection
  • Identify, recommend, and implement systems to minimize loss of merchandise
  • Ensure coaching and training of the stores’ teams on loss prevention procedures and processes
  • Organize store audits and self-assessment reviews
  • Ensure ongoing CCTV footage review and analysis of high risks
  • Monitor the stores’ reports on stock activity and supervise investigations of loss merchandise
  • Streamline processes across the region
  • Schedule and supervise cycle count and financial inventories for each location
  • Provide monthly stock reports for each location
PROFILE:
  • Strong experience in Store Operations
  • Strong experience in Supply chain, preferably from a retail background
  • Solid managerial experience
  • Strong communication skills (ability to embark)
  • Large-scale project management skills / team-player, ability to coordinate various stakeholders
  • Retail and service-oriented
  • Rigorous, structured, organized and reliable
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