Reception Manager

Full time at شركة النخبة موتورز in UAE

Posted on December 21, 2024

Job details

Job Purpose: The Auto Dealership Reception Manager is responsible for overseeing the service reception area of the dealership. They manage a team of service advisors and support staff, ensuring efficient customer service, seamless scheduling of appointments, and effective communication with customers regarding vehicle repairs and maintenance. The Service Reception Manager is also responsible for maintaining a positive customer experience, ensuring compliance with dealership policies, and managing administrative tasks related to the service reception area. Responsibilities:

Team Management: Lead, supervise, and mentor a team of service advisors and receptionists. Assign tasks and responsibilities to ensure efficient operation of the service reception area. Provide training and guidance to staff, focusing on customer service skills, product knowledge, and dealership policies. Conduct regular performance evaluations and provide feedback to enhance team performance.
Customer Service: Greet customers warmly, assess their service needs, and schedule appointments for vehicle repairs and maintenance. Provide accurate information about services offered, service timelines, and cost estimates. Address customer inquiries, complaints, and concerns in a professional manner, ensuring satisfaction. Communicate effectively with customers regarding the status of their vehicle repairs.
Appointment Scheduling: Manage the scheduling of service appointments, optimizing the service advisor's workload and ensuring timely completion of repairs. Coordinate with service technicians to allocate appointments based on availability and workload. Monitor appointment schedules and make adjustments as necessary.
Administrative Tasks: Maintain accurate records of customer interactions, appointments, service requests, and follow-ups. Handle paperwork related to service appointments, including work orders and invoices. Assist customers with warranty claims and recalls. Prepare reports for dealership management detailing key performance metrics and customer feedback.
Customer Experience: Ensure a positive atmosphere in the service reception area, focusing on customer comfort and satisfaction. Address complaints and resolve issues promptly. Implement customer service best practices to enhance the overall experience.
Training and Development: Organize training sessions for service advisors and receptionists to improve customer service skills and product knowledge. Stay updated with new vehicle models and service offerings.
Compliance and Quality Assurance: Ensure compliance with dealership policies and industry regulations. Monitor adherence to established processes and guidelines, addressing deviations promptly. Conduct periodic quality assessments of customer interactions.

Qualifications: Bachelor's Degree with a minimum of 5-7 years of previous experience as an automotive service reception manager in a UAE dealership. Strong leadership and team management skills. Excellent communication and interpersonal abilities. #J-18808-Ljbffr

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شركة النخبة موتورز

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Reception Manager

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شركة النخبة موتورز

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