Job details
Job Purpose
The job holder is responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive customer-oriented specialist service to an internal customer base.Job Accountabilities Linked to Objective Areas
- Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities. Ensure delivery of department and corporate requirements in liaison with internal and related functions e.g., scheduling.
- Provide effective hands-on supervision and day-to-day management of an Admin Team. Responsible for their performance management, providing timely feedback and coaching when required.
- Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. Responsible for resolution of operational issues or problems arising on a daily basis, establishing root cause and implementing action to resolve. Identify and deliver improved working methods/practices.
- Ensure the quality of the content of information appears in the internal systems and timely updates.
- Continuously review working practices to enhance productivity, role enrichment, and the delivery of services to the department's requirements.
- Manage the efficient maintenance of personnel systems and records for all staff within the Department such as leave planning, sickness, industrial injury, promotion, performance feedback, disciplinary action, appreciations, and attendance exception reporting, capturing related data on a continuous basis and developing the same into usable information. Analyse the data against predetermined limits/benchmarks and Company regulation. Work closely with internal and partner departments to ensure effective use of resources.
Qualifications & Experience
Minimum Qualifications/Experience/Knowledge/Skills Qualifications: 12 Years schooling or equivalent Experience: General administration 5 Years Knowledge/Skills: Experience in managing mid-sized customer-focused teams (10 members or more). Thorough understanding of the Emirates group policies, processes, and practices. Proven ability to coach and motivate staff. Advanced Microsoft Office skills such as analysing information in Excel, writing formulae, and automating routine tasks. Other languages besides English: Not specified Safety Sensitive Role: No Leadership Role: No #J-18808-LjbffrApply safely
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Hiring company
Precision Hire Solution
-
Office Administration Diploma Course LineAED 89
AED 1,690Duration: Upto 10 Hours -
AED 37Duration: Upto 8 Hours
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