Job details
Skill Farm Finance Experts Are Invited to Apply for the Following Role:
Responsibilities
- Understand, develop, implement and manage CRM solutions that serve all Bank’s departments.
- Deep understanding of CRM platforms & technologies from a business perspective.
- Identify and prioritize key requirements based on benefits, including financial, customer experience, or regulatory/compliance/risk.
- Align all implementation with the CRM roadmap.
- Review and sign-off IT solutions and designs with critical thought.
- Ability to challenge the status quo and solutions that do not fully serve the CRM vision and requirement objectives.
- Align synergies within CRM squads and with other Assisted Banking squads.
- Staff, coordinate, and manage an agile squad for CRM.
- Identify, assess, and manage risks, issues & dependencies.
- Design and ensure a distinguishable, compelling, and consistent user experience through service blueprints, wireframes, and prototypes.
- Ensure timely, iterative delivery of best quality products and experiences.
- Build product roadmap with various MVPs, continuously iterate and improve.
- Ensure the team/squad is able to close all stories that are picked up during the sprint.
- Measure how many defects make it to production past testing, ensuring that this is as low as possible with increased automation testing.
- Measure deliverables that are developed not as per design and/or business requirements, ensuring that this percentage is as low as possible.
To be successful in this role, you will need the following skills and experience:
- Bachelor’s degree preferably in business studies or technology.
- Minimum 5 years of experience in project management & process re-engineering.
- Experience in multichannel program management in financial institutions.
- Familiarity with business usage of core applications & systems like Finacle, BPM, BIDAYA.
- Business, IT & interaction design expertise.
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Hiring company
Skill Farm Corp.
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