Job details
Category: Customer Service Career Level: Entry Level Experience: 1 Year Required Qualification: Bachelor Requires Traveling: No Salary: 4000 - 5000 AED Salary Type: Per Month Total Vacancies: 2
Description
We are a leading company in our industry in the metro area. We have a 4.1 rating from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, it is a great place to grow your career. You'll be glad you applied.Qualifications
- High school diploma or general education degree (GED) required
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
Responsibilities
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Job Specification
Sarah Ijaz (Recruiter) is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their offices located in Dubai - United Arab Emirates. The ideal candidate should have a bachelor's qualification and at least 1 year of experience. The position requires customer service representative, customer retention, inside sales, and communication mandatory skills. This is a Full-Time morning shift job. Salary varies between 4k to 5k (AED) per month depending upon skills and years of experience. #J-18808-LjbffrApply safely
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Hiring company
Dubai Limited
-
Customer Service Management Apex LearningAED 85
AED 1,763Duration: Upto 2 Hours -
Patient Customer Service John AcademyAED 90Duration: 6 To 7 Hours
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