Customer Service Executive
Job details
Customer Service Executive and Coordination for Advertising AgencyPosition Overview:As a Customer Service Executive and Coordinator in our advertising agency, you will be responsible for managing client relationships, ensuring high-quality customer service, and facilitating coordination among various teams to execute advertising campaigns effectively.Key Responsibilities:Client Relationship Management:- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong professional relationships.- Understand client needs and objectives, offering suitable advertising solutions and ensuring client satisfaction.Coordination and Communication:- Collaborate with internal teams (creative, media, production, etc.) to ensure the smooth execution of advertising campaigns.- Communicate client briefs and requirements clearly and effectively to the relevant teams.- Coordinate project timelines, ensuring tasks are completed on schedule.- Provide exceptional customer service, addressing client concerns promptly and professionally.- Proactively identify opportunities to enhance the client experience and suggest improvements.Campaign Oversight:- Monitor campaign progress and performance, keeping clients informed and involved in the process.- Work closely with the creative team to ensure that the client's objectives are met in the advertising materials.Documentation and Reporting:- Maintain accurate records of client interactions, agreements, and campaign details.- Prepare regular reports on campaign performance and client feedback.Qualifications and Skills:Bachelor's degree in Marketing, Business, Communications, or a related field.Proven experience in a customer service or client-facing role, preferably within an advertising agency.Excellent communication skills, both written and verbal.Strong organizational abilities with a keen eye for detail.Ability to multitask and prioritize tasks effectively.Proficiency in relevant software and tools for project management and communication.A proactive and solution-oriented approach to problem-solving.
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