Job details
Job Purpose Customer Service Roles The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle. If you're seeking a position that will allow you to thrive professionally and develop your career in the aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals to be a part of our Customer Service team. If successful, you will join an extensive training program that includes systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, marhaba services, and Contact Centre. Experience the excitement of being in front-line customer-facing roles with dnata, marhaba, and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travelers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers' service experience is consistent with the Emirates Group's high standards. During The Hiring Process, You Can Expect
- Step 1 - Apply: Submit your application and we’ll send you an email to confirm that we’ve received it.
- Step 2 - Review: Our Recruitment Team will review your application.
- Step 3 - Video Interview and Assessment: If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive, and gamified video interview assessment via HireVue. This is the most critical part of the process and is required if you want to progress to the next stage.
- Step 4 - Offer: If successful, we’ll notify you of an offer of employment which will include the benefits package for your role.
- Fluency in both spoken and written English
- Fluency in any other language is a plus
- A levels/High School certificate
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
- Willing to wear uniform (Front-line customer-facing roles)
- Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.
- Customer and sales focus to provide excellent service and close any sales opportunity.
- The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
#J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
-
Call Centre Training Brentwood Open Learning CollegeAED 138
AED 1,506Duration: Upto 200 Hours -
Understanding Digital Consumer Behaviour Alpha AcademyAED 88
AED 882Duration: Upto 3 Hours
