Home UAE IT Application Support

Home UAE IT Application Support

IT Application Support

Full time at Allianz Popular SL. in UAE
Posted on November 14, 2024

Job details

To provide technical support related to the business application (TATSH) and assist the end-users from all NEXtCARE Operating Entities and from their Business Partners such as (Payers, Providers, Reinsurers, Agents, …) What you do:

  • Respond to the end-users via e-mail and/or telephone by providing technical support for TATSH applications suite
  • Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support
  • Identify, evaluate and prioritize end-users problems and complaints
  • Analyze end-users problems and formulate plans of resolution
  • Utilize all technical resources to solve reported problems
  • Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
  • Work with departmental staff to promote, develop, and maintain strong customer service values
  • Recommend enhancements based on the received support requests: Training for users, Enhancements on TATSH functionalities, communication materials (Users’ Guide, …)
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Advise user on appropriate action
  • Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
  • Prepare activity reports
  • Stay current with system information, changes and updates
  • Perform additional duties as assigned by the manager
What you bring:
  • Education: Bachelor’s in computer science, or relevant degree required; Masters Degree is a plus
  • Experience: Minimum 3 years in a similar role
  • Physically fit to carry out duties
  • Legally permitted to work in the country of operations.
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 59741 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow. #J-18808-Ljbffr

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