Job details
Our client, a leading Financial Services company, is looking for a Consumer Manager.Principal Responsibilities:Manage key customers in the UAE market ensuring that we can drive growth across this portfolio - build the right profile on these customers, monitor spend across this base and proactively build relationships to anticipate their needs and drive further spend.Drive and deliver billings growth targets across the key customer portfolio.Make contact with customers via telephone or in person to build relationships, resolve key issues and be the primary point of contact and escalation for key customers.Ensure greater spend penetration and capture with key customers' immediate family and increase the levels of supplementary penetration.Manage onboarding and new account set-up of key customers as necessary.Address, manage and resolve customer complaints across the portfolio as necessary.Monitor attrition across the consumer portfolio and personally manage high value cases.Ensure all internal Policies & Procedures, security measures, Compliance and Government legislations are adhered to.Successful Candidates Will Have:Ability to build strong relationships based on trust and delivery.Proven relationship building skills and ability to manage, grow and handle issues with high-profile and high value customers.Very strong collaboration, negotiation and influencing skills.Ability to work independently and lead, own and manage multiple activities and projects.Excellent communication and presentation skills.Account management and retention skills.Proven business, financial and commercial acumen.About The Company:Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award winning training, assessment and selection and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, sales and marketing.
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