Hostess Arabic Speaker

Full time at a Laimoon Verified Company in UAE

Posted on November 11, 2024

Job details

Under the general direction of the Restaurant Manager and/or the Assistant Restaurant Manager and/or the F&B Supervisor and/or the F&B Team Leader and within the limits of established Rixos Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Food & Beverage Department and maintains the overall efficiency of standards set. Promotes a positive work environment.Key Duties and Responsibilities:Maintain complete knowledge of:Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range, and dress code.Restaurant reservation procedures.Daily house count, arrivals, departures, VIPs.Scheduled in-house group activities, locations, and times.All department policies/service procedures.Answer telephone within 3 rings using correct salutations and telephone etiquette.Take, record, and confirm restaurant reservations/cancellations in accordance with departmental standards.Communicate reservation/cancellation changes to management as they arise throughout the shift.Monitor the preparation of own assignments ensuring compliance with departmental standards.Ensure that all menus and check folders are cleaned and in sufficient quantity.Ensure that the hostess stand is cleaned and organized.Review the reservation book, preassign designated tables, and follow up on all special requests.Greet the guests at the entrance of the restaurant.Seat guests according to floor plan, being fair to each waiter.Show guests their designated table.Ensure that the guests are pleased with their table.Present the open menu to the guest.Ensure that the tables are set to provide the best service to the guest.Anticipate heavy business times and organize procedures to handle waiting lines.Anticipate guests' needs, respond to them promptly, and acknowledge guests however busy and whatever time of the day.Maintain positive guest relations at all times.Be familiar with hotel services/activities to respond to guest inquiries accurately.Handle guest complaints following instant pacification procedures and ensuring guest satisfaction.Monitor guests' reactions and confer frequently with management to ensure guest satisfaction.Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.Monitor and maintain cleanliness and working conditions of own section equipment and supplies.Assist restaurant staff with their job functions to ensure optimum service to guests when requested.Promote a cooperative working climate maximizing productivity and quality.Conduct table visits systematically at each meal period to ensure guest satisfaction.Promote F&B outlets to each customer in downtime.Successfully complete the training process.Assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.Assist in menu printing.Report for duty punctually wearing the correct uniform and name tag, maintaining a high standard of personal appearance and hygiene, and adhering to the hotel and department appearance standards.Provide friendly, courteous, and professional service at all times.Maintain good working relationships with colleagues and all other departments.Read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health, and Safety.Comply with local legislation as required.Respond to any changes in the department as dictated by the needs of the hotel.Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.Attend training and meetings as and when required.Qualifications:Greeting customers as they enter a restaurant, hotel, or event.Taking reservations or putting customers on a waiting list.Giving customers menus and showing them to their seats.Handling phone calls and customer queries about the restaurant and menu.Assisting various restaurant staff when necessary.Managing guest experiences, seating arrangements, and ensuring that guests are provided with top-quality service.Diploma or degree in vocational hospitality; fresher or 1 year of experience in a 4-5 star hotel.Remote Work: NoEmployment Type: Full-time

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Hostess Arabic Speaker

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Hostess Arabic Speaker

Job details

Apply safely

Hiring company

Confidential

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