Job details
CLIENT PROGRAMS Oversee all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, capture retention initiatives, etc. Create and lead local clienteling actions to promote best-in-cl CRM practices that drive revenue and promote client retention and growth. Oversee e-clienteling programs in partnership with the local call center and e-commerce teams such as identifying outreach opportunities and gifting strategies, decreasing return rate, increasing repeat shoppers, etc. Efficiently prioritize projects to meet deadlines and set objectives. Proactively handle the project roadmaps and suggest initiatives to improve the CRM programs. Oversee the ambassadors' program by hosting calls, deck development, and managing lesson plans. Applications, systems & tools Oversee roll-out, adoption, and training of internal clienteling applications across all retail teams. Partner cross-functionally to collect needs and best practices and outline priorities for app development roadmap. Partner with Central CRM & IT to lead evolution pilot programs and change management for system updates. Partner with local and Central IT team to troubleshoot and investigate technical issues. Communication Lead the department's communication for the retail teams. Build and maintain strong partnerships with other departments and cross-functional partners to facilitate clienteling topics across multiple communication channels. Facilitate CRM actions and communications for retail store openings/closures in partnership with the local Events and Central CRM teams.
#J-18808-Ljbffr Management & Operations
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