Job details
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As Cluster Front Office Manager, you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, and information requests. Key responsibilities include:Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs, and resolve any issues that may arise resulting in the highest possible guest satisfaction.Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage, and other revenues where applicable.Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.Inform management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation.Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guests appropriately.Participate in decisions involving occupancy goals, marketing strategies, and development of rates.
#J-18808-Ljbffr Management & Operations
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