Learning & Development Officer

Full time at a Laimoon Verified Company in UAE

Posted on October 31, 2024

Job details

Job DescriptionWe are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.As a Learning & Development Officer, you are responsible for assisting the Learning & Development Leader in managing the hotel's training function to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements. Key responsibilities include:Analyse colleague development needs in the hotel.Develop annual hotel colleague development plans and prepare monthly reports.Develop and maintain the hotel's colleague development library and coordinate acquisitions.Consult with the Learning & Development Leader for the coordination of colleague development courses.Conduct colleague orientation to the company and hotel, ensuring that all colleagues receive appropriate orientation, a copy of their job description, a handbook, and local guide and information on Human Resources services.Coordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive necessary information.Oversee on-the-job training of new and existing colleagues.Oversee the re-development of colleagues.SkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in the hospitality field with preferable minor experience in a professional training environment and some knowledge of instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint, along with excellent communication and presentation skills.Knowledge & CompetenciesThe ideal candidate will be passionate about training and developing others, with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all levels of colleagues in a diverse environment and portray good customer service, interpersonal, team building, and conflict resolution skills. You should possess the following additional competencies:Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results

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Learning & Development Officer

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