Job details
Location: Al Ain Excellent Compensation and Benefits POSITION SUMMARY Working for Nespresso, part of Nestle, you will be joining the largest FMCG company in the world. We are about to embark on an exciting transformation and have identified the need to hire a number of key positions within the Nespresso Boutiques. We are currently looking for Boutique Managers and Assistant Boutique Managers for our stores in Al Ain. We are looking for candidates who have extensive experience working in luxury retail. You will help drive growth in the stores while maintaining our high standards of excellence and quality. In this role, you will be responsible for managing the boutique team and daily operations to deliver the customer experience in line with our Nespresso Brand standards, embodying the Nespresso Brand Image every step of the way. The Boutique Manager is accountable for the boutique’s business performance, team recruitment, management, development, and performance. Our Boutique Managers are accountable for the overall execution of practices required from Nespresso Boutique, including stock management, cash and card management, visual merchandising, customer management, and data protection. More importantly, the Boutique Managers will act as role models to the whole boutique team. Manages the Boutique Business and its performance:
- Solid boutique business analysis to drive business performance.
- Develop an annual business plan through analysis of business performance to implement concrete and appropriate action plans to deliver desired business objectives.
- Drive self and team to deliver business goals, providing sales leadership to store teams to inspire and enable them to meet and exceed sales targets on a regular basis.
- Directly responsible for building and maintaining a constructive, motivating, and pleasant working environment.
- Effectively communicates to all employees: E.g., Daily Brief, weekly touch base, monthly one-on-one, monthly team meetings.
- Completes all career development cyclical activities in line with the HR timelines.
- Ensure timely execution of the Company Procedures for new hires (Onboarding).
- Acts as key liaison between the store and the corporate retail team.
- Master and sustain knowledge of the Nespresso Operations standards and ensure they are properly applied.
- Ensure compliance with all other Nespresso Internal processes and standards that apply to the boutique.
- Ensure good management of operations through appropriate supervision and delegation: appoint either self or Assistant Boutique Manager to the role of “Manager on Duty” to supervise and coordinate all activities occurring both in the front and back offices.
- Acts as an enthusiastic ambassador of Nespresso.
- Ensures visual merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation.
- Regularly monitor all analysis and KPIs shared by the Manager on the quality and appreciation of the delivered Customer Experience.
- Executes perfect events to build the Nespresso Brand.
- Minimum 4-5 years of extensive professional experience in retail required.
- Experience in customer relationship management.
- Experience in retail project management processes and change management.
- Minimum of 3 years supervisory experience leading teams/people coaching, and development of direct reports is a must.
- Must be fluent in English; fluent in Arabic is an advantage.
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Hiring company
Nestlé SA
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