Jobs in the UAE: Customer Success Specialist at Aramex

Full time at a Laimoon Verified Company in UAE

Posted on October 21, 2024

Job details

Aramex offers a full-time job opportunity for the customer success specialist in the UAE, which gives you a unique chance to share Aramex in transforming the face of trade and expanding operations rapidly to connect businesses and consumers better worldwide.You will be responsible for:Focal point for customer's express and eCommerce shipping requests.Assist customers on the status of their shipment, outstanding shipments, or tracking.Manage end-to-end shipment life cycle liaising with all internal and external stakeholders.Proactively informs the customer on the shipment status, exceptions and provides intermediate updates on incident solution.Takes and handles customer inquiries, e.g. Track and Trace.Responsible for all KPIs and SLAs agreed with allocated customers.Takes and registers all customer complaints.Drives solution of customer complaints by solving it directly or assigning tasks to other function.Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims. documents, collects required documents from the claimant and hands over to specialized claims handlers when documents are complete.Ensure seamless transaction liaising with Pricing and Billing teams.Browse more jobs in the UAE on For9a.You must have:3-5 years' experience in the Express or Ecommerce industry.2-5 years' experience of Customer Service preferably handling key business clients.Good Express product knowledge.Good skills in MS Excel.Working knowledge of transportation management systems (TMS).Ability to handle challenging situation in a composed manner.Excellent English Verbal & Written skills.About Aramex:Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world's most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex's DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.See more available bachelor scholarships on For9aSee more available fellowships on For9aSee also the job opportunities in the Gulf on For9a

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Jobs in the UAE: Customer Success Specialist at Aramex

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Home UAE Jobs in the UAE: Customer Success Specialist at Aramex

Home UAE Jobs in the UAE: Customer Success Specialist at Aramex

Jobs in the UAE: Customer Success Specialist at Aramex

Job details

Apply safely

Hiring company

Confidential

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