Service Advisor - Automall
Job details
Service Advisor - AutomallAl Futtaim GroupDubai, UAEPosted In 22/12/2013Job DescriptionAl-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Established in 2001, Al Futtaim Automall has quickly grown to become the multi brand, pre-owned vehicle market leader in the UAE.Automall's core business is the purchase and sale of used vehicles both to retail and trade customers, with vehicles ranging from economy to prestige. This is conducted through 8 locations across the emirates by a dedicated team of over 160 Associates and trained Sales Consultants to make sure customers make the right decision when buying a used car. It's all about the people and thus our associates remain our biggest investment.With Al Futtaim Automall being the only UAE based used car business which adopts transparency as one of its main service values, one can truly say: Al Futtaim Automall, Driven by Trust.We are looking to recruit an experienced Service Advisor to be based within our Automall Operations, based in Dubai.ResponsibilitiesReceive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.Able to provide detailed explanation on jobs to be carried out on vehicle.Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.Ability to advise customers on the required vital jobs.Should have flair for Selling Value added Services, Service Contracts and accessories.Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.Regularly follow up with Work.Job RequirementsExperience: Min: 3 YearsCareer Level: JuniorJob Type: Full TimeVacancies: 2 Open PositionsSalary: NegotiableGender: AnyDegree Level: Bachelor's degreeMajor: Mechanical Power EngineeringJob SkillsPreferably you should have degree/ diploma in Automobile/ Mechanical Engineering with at least 3 years experience as Service Advisor/ Service Consultant in a reputed Automotive Dealership.You are the front line critical interface with our customers, a professional who understands and believes in customer satisfaction. You will be required to provide established standards of Customer Service through diagnostic ability, assessment of repairs/ maintenance and very importantly quality customer care.Strong analytical, communication and inter-personal skills with administrative competence are critical for this job.You should also be good in PC Skills/ MS Office and capable of using dealer management systems with minimum training.About The CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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