Job details
ResponsibilitiesWork closely on assigned key customer RFQ, business/system requirements, processes and KPI review.Provide support and assistance to country operations for key account implementation including:Initial operational system selection/setupDevelopment and mapping of process flows and documentationData entry requirements communications and training for internal usersTraining of BDP Technology products for clientExplore and develop new business opportunities of existing key accounts.Organize and support product training.Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc).Regularly monitor business performance and service activities to ensure compliance to KPI.Handle customer escalations.Review monthly operational performance with customers and provide solutions to drive operational excellence.Continually review and improve business processes for productivity and efficiency gains.Regional contract management.Communicate regional business and operational requirements for system integration projects with IT process business team.Job RequirementsDesired Skills And ExperienceSound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models.Minimum 3 years customer management experience / operations experience.Ability to identify customer needs through business requirement gathering.Competent in data analysis.Strong communications and presentation skills.QualificationsDegree/ Diploma in Business, Supply Chain or Logistics.Competent in Microsoft Office.
#J-18808-Ljbffr Management & Operations
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