Guest Service Manager

Full time at a Laimoon Verified Company in Qatar

Posted on August 28, 2024

Job details

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of QatarAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.Your Day to DayAs the Guest Service Manager, you will be the epitome of our commitment to guest satisfaction. You will oversee the daily operations of the guest services department, ensuring every guest's experience is flawless and memorable. Your leadership and dedication will inspire your team to provide world-class service that reflects the luxury and sophistication of our hotel.Additional Responsibilities include:Develop and implement strategies to enhance guest satisfaction and loyaltyAddress and resolve guest inquiries and concerns with professionalism and efficiencyCoordinate with various departments to ensure seamless and personalized guest experiencesMonitor guest feedback and implement improvements based on insightsEnsure adherence to luxury standards and protocols in every aspect of guest interactionTrain and mentor team members, fostering a culture of excellence and hospitalityOversee the scheduling, performance evaluations, and career development of guest services staffHandle special requests and VIP guest arrangements with utmost discretion and attention to detailMaintain up-to-date knowledge of hotel services, local attractions, and industry trendsWhat We Need From YouIdeally, you'll have some or all of the following competencies and experience we're looking for:Bachelor's degree in Hospitality Management or a related field is preferredProven experience in a managerial role within the luxury hospitality sectorExceptional leadership, interpersonal, and communication skillsStrong problem-solving abilities and a proactive approach to guest serviceA passion for delivering outstanding guest experiences and exceeding expectationsAbility to thrive in a fast-paced and dynamic environmentWhat We OfferWe'll reward all your hard work with competitive salary and benefits.Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Home Qatar Guest Service Manager

Guest Service Manager

Job details

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Hiring company

Confidential

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