Home UAE Assistant Manager, AC Technical Engineer (Arabic Speaker)

Home UAE Assistant Manager, AC Technical Engineer (Arabic Speaker)

Assistant Manager, AC Technical Engineer (Arabic Speaker)

Full time at Samsung in UAE
Posted on August 15, 2024

Job details

Position Summary

The successful applicant will manage pre/post sales product support for Air Conditioning Products – RAC & System AC

Role and Responsibilities

  1. Contribute to successful product launch in the market – B2C & B2B
  2. Liaise with Internal Sales team to understand product requirements, installation & propose technical solutions
  3. Monitor/Reporting any early product quality warning and communicate with R&D to give customer solutions
  4. Provide training and share “know how” to service partners by creating relevant content
  5. Maintain positive KPIs and analyze/report abnormalities
  6. Add value to customer’s experience through driving internal improvements in contact center, digital channels
  7. Initiate Care Packs (Maintenance Packs, Extended Warranty) sales in customer channels
  8. Detect/Mitigate business risk activity and report periodically

Product Launch

  1. Perform product/service launch plan by timeline (Contents, Parts, tools, training etc.)
  2. Monitor/Report any potential product quality issue with systematic risk sensing and reporting
  3. Analyze defect symptom & provide necessary solutions to customers on timely manner
  4. Develop process or JIGs to provide prompt technical solution

Technical Operation

  1. Ensure healthy technical operation for RAC & System AC products
  2. Create/distribute help contents to strengthen self-service for end users and advanced repair skills for Samsung engineers
  3. Prepare product training manuals & Conduct On site/ Online training as per annual training calendar
  4. Analyze and solve repetitive repairs and multiple defects resulted from service failure
  5. Reduce service costs by analyzing No Part Used cases and develop an improvement measure by finding the reason

Skills and Qualifications

  • Bachelor degree in Mechanical/ Air Conditioning Engineering
  • Arabic speaking is required
  • Must have 4-6 years of experience in Product Support/ Customer Service with a reputed Company in Air Conditioning field.
  • Currently working in the UAE and has existing GCC work experience
  • Excellent communications skills and the ability to work with multiple stakeholders
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