Principal Performance Manager
Job details
Join the industry leader to design the next generation of breakthroughsThe future is what we make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why our employees enjoy access to dynamic career opportunities across different fields and industries. An excellent career opportunity is currently available for a Principal Performance Manager role within the MENA Service organization. The position is based in Doha, Qatar. This position will play a key and integral role in managing service and technical support of UOP's refining industry customers, while working in close coordination with Account Managers plus Regional & Technical Services, to provide enhanced, value-added Service experience for our customers. UOP LLC, headquartered in Des Plaines, Illinois, USA, is a leading international supplier and licensor of process technology, catalysts, adsorbents, process plants, and consulting services to the petroleum refining, petrochemical, and gas processing industries. UOP is a wholly owned subsidiary of Honeywell International, Inc. and is part of Honeywell's Energy & Sustainability Solutions (ESS) strategic business group. For more information, go to www.uop.com KEY RESPONSIBILITIES: The successful Performance Manager will accomplish the following: o Establish strong customer relationships through frequent direct contact and service delivery of Performance Management Solutions and Performance+ Service offerings. o Deliver on contractual obligations and ensure customer satisfaction for Performance+ customers including facilitation of connection setup, driving digital quality, coordinating/calculation value of the Performance+ services and products and communicating service value through Performance Reviews. o Enable Service Managers by providing comprehensive Performance Management Solutions offerings that incorporate UOP cross bundled products and services to deliver the right solutions and value for our customers. o Work closely with the Digital team to understand and promote the latest offerings available to capture the largest revenue opportunities within the region. o Work closely with Service Managers and Sales Managers to develop a robust pipeline for each customer site in region. o Identify opportunities for customer value creation by developing leads This includes proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, look for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities for a given customer. o Contribute to detailed account plans and forecast based on the customer's turnaround dates & other trigger events. These plans must align with expectations of other UOP business units. o Work closely with other functions in UOP to incorporate Core and Digital Service offering bundles utilizing UOPs full portfolio of products and services. o Drive the Performance Solution and Performance+ Service Agreement offering pipeline through a rigorous MOS with Service, Sales, Digital leadership, the Regional Champions & Service Managers. o Promote Performance+ offering and/or Performance Management Solution offerings to customers to promote adoption for important customer engagements. o Prepare contract details and contract templates with proper scope, price and approved legal T&Cs and waivers to facilitate customer signing for these Performance and Performance+ offerings through the Service Manager. o Participate in the Connect400 plan to share insight for upcoming connected agreement signings to enable quick connections for PM, PTA, BM, EBA, and CC digital products and remove digital barriers to execution. o Leverage HON business potential within target accounts (One Honeywell mindset). o Must have ability to travel up to 30% annually to both domestic and regional sites YOU MUST HAVE · Minimum of 12 - 15 years' experience in the refining and petrochemicals industries · Experience with UOP technologies or equivalent industry (non-UOP) process operations, technical service, and/or design experience is preferred. WE VALUE · BS degree in Chemical Engineering preferred · Significant prior experience in multiple UOP Process technologies is highly preferred · Understanding how our customers make and spend money · Business acumen understanding value propositions and being able to make techno-economic recommendations · Ability to influence customers to take action to realize value · Prior experience in Account Management or Sales is valued · Project management skills to keep both customer and internal stakeholders on track to derive value on Performance Management Solutions and Performance+ Service engagements · Understanding of UOP business & functions to support identification of value & execution of recommendations. · Assigned customer base will recognize value of this work experience immediately · Strong verbal and written communication skills · Solid comprehensive problem-solving skills · Strong mechanical aptitude and troubleshooting skills · Ability to work well independently and in a team environmentAdditional InformationJOB ID: HRD233869Category: EngineeringLocation: Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,QatarExempt
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