Job details
Provide end user desktop support via remote control viewer (SCCM)Deploy standard Applications from SCCM package deployment.Preparation of new PCs/notebook computers for deployment using an approved standard image, including the unpacking, installation of the operating system, installation of applications and clients as per the user requirements, settings of operating system, user profiles, & PC BIOS parameters as per policies.Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets.Installation of additional applications as per user's requirements as per approved list.Preparation and onsite installation of Networked printers that will serve Business Applications users.Preparation and onsite installation of local Printers for users.Upgrade of PC hardware as required such as increase of memory or hard disk size.Upgrade of operating systems and applications to approved standard.Troubleshooting of hardware and software for PCs & Peripherals.Recovery (If possible) of lost user's data caused by hardware or software failures and user errors.Relocation of PCs & Peripherals as required by users.Configuring user data backup mechanisms as required by users as per company policy.Configuration and fine‐tuning of existing applications on PCs such as internet browsers and office automation application settings.Carrying out preventive maintenance tasks (PC fine tuning/vacuum/clearing temp and unwanted files) on Desktops and Laptops at periodic intervals. Level 1 troubleshooting of Wireless Access Points, IP Phone and End user Network connectivity.Install IP phones apparatus.Manage and Maintain structure cabling system related to Networks (fiber and copper)Responsible for maintaining the documentation of structure cabling (copper and fiber).Track the incident until closure and keep the User up to date with the incident statusFunctional escalation in case the incident resolution times exceed the agreed service levelsSelective quality checks on closed incidents & service requests
#J-18808-Ljbffr Technical Support & Administration
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