Help Desk Agent

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on June 20, 2024

Job details

Job DescriptionSUMMARYManage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Provide prompt resolution to customer inquiries by providing appropriate and accurate informationAccurately document and update records in required systemsFollow up in a timely manner to ensure customer satisfactionUnderstand all programs, systems, and procedures necessary to perform job effectivelyWhere applicable, communicate with customers to attempt to bring resolutionCommunicate feedback and progress to managementMaintain diplomacy and tact when dealing with upset or escalated callsEscalate customer complaints and/or calls through the appropriate channels to managementProvide feedback to management concerning possible problems or areas of improvementMake recommendations to implement improved processesPerform other duties as assigned by managementQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.EDUCATION and/or EXPERIENCEHigh School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.Knowledge and understanding of facility management environmentKnowledge, understanding, and compliance with Service Request policies and proceduresPrevious customer service and/or call center experience is a mustBi-lingual (English and Arabic) is an advantageKnowledge in SAP is an advantageATTRIBUTESAbility to maintain the highest level of confidentialityProficient personal computer skills, including Microsoft OfficeExcellent interpersonal, written, and oral communication skillsAbility to work in a team fostered environmentAbility to work in a multi-tasked environmentAbility to prioritize and organize workAbility to adapt to a flexible schedule.COMPUTER SKILLSProficient with Microsoft OfficeWorker TypeEmployeeJob TypeRegularAt SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as "SNC-Lavalin") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.By submitting your personal information to SNC-Lavalin, you confirm that you have read and accept our Privacy Notice.

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Confidential

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Home Saudi Arabia Help Desk Agent

Help Desk Agent

Job details

Apply safely

Hiring company

Confidential

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