Job details
Understand the demand of consumers to provide timely service and solutions.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.Keep records of customer interactions, process customer accounts and file documents.Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.Identify practical challenges in a project to rectify the issues for final delivery.SkillsPrevious association with a company in the role of a customer service executive or representative.Conversant with the utility of CRM software and other digital solutions that enhance the company's services.Proficient in answering phone calls with professional etiquette and a friendly tone.Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities. Excellent computer skills.
#J-18808-Ljbffr Customer Service
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Confidential
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Customer Service Manager Lead AcademyAED 93
AED 1,469Duration: Upto 1 Hour -
Consumer Behavior and Market Research Course LineAED 89Duration: Upto 16 Hours
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