Lead Corporate Services Officer (IT Support)
Job details
Lead Corporate Services Officer (IT Support)Qatar Airways Location Doha, Qatar Category Corporate & Commercial Job Id 203236 Closing Date: 11-06-2024 JOB DESCRIPTION About the role Responsible for overseeing, monitoring business applications to derive maximum benefit through automation of core activities and processes followed by Corporate Services and to proactively assess, recommend, evaluate and integrate IT needs for the Properties & Facilities and Transportation departments, work in coordination with IT department to implement the agreed IT work program as instructed by SVP Corporate Services.AccountabilitiesOperational Capture the procedures, process and SOPs followed in Properties & Facilities department and provide necessary feedback to IT Project team for software development. Work closely with IT to evaluate existing / new applications for the departments. Identify gaps in current applications / processes for further development / improvement by IT departments Project Team based on inputs received from stakeholders Responsible for overseeing and monitoring the business applications to derive maximum benefit through automation of core activities and processes followed by Corporate Services Ensure timely and accurate delivery of system based report outputs, enhance existing program modules to suit business needs, keeping up-to date with technologies and industry best practices. Manage supplication testing to bug fixes, report enhancements, Mobile Supply Chain Application and Barcode Printing Solutions, new functions and version upgrades; coordinate with IT and test solutions to implement the solution in production Proactively assess, recommend information systems best practices, evaluate gaps and propose improvement, adhere to IT policies, evaluate and integrate IT needs for Corporate Services division and work in coordination with stake holders to implement the agreed IT work program in-line with standard project management methodologies. Interact with section heads on application requirements to improve control, efficiency and standardize processes in coordination with IT Departments; Project Team Analyse existing systems and new requirements; conduct process gap analysis, documenting AS-IS business processes and business requirements, obtain required stake holder approvals and suggest appropriate solutions and change in business process to automate Corporate Services operations Provide functional inputs to IT for process/functional improvement and report/interfaces development. Verify that all developed systems are mapped and aligned with company policies. Verify accuracy and integrity of data and reports maintaining the confidentiality of the information. Monitor and oversee the existing online processes and systems being followed and ensure timely escalation of alarms, data and authenticity of information uploaded by the users. Ensure that defined approval process is followed and receive instruction from Line Manager for emergency situations for system clearance. Shall perform the duties diligently as "supervisor" of program modules developed by IT departments' project team. Producing project feasibility and costing reports, develop functional specifications document, implement project plans, manage resources, execute User Acceptance Testing (UAT), prepare user manuals and provide training to business users on system functionalities; followed by verification on whether all developed systems are mapped and aligned with Company policies and data migrated successfully to new system(s) with minimal service disruption Ensure appropriate design and development of new and modified functionalities of reports to suit the Departments "reporting" procedures for Management and other departments as well as individual staff. Provide guidance and assist technical team for designing best feasible solution assessing both technical and business suitability, formulate project plan and ensure deliveries in a timely manner and within defined budgets. Responsible for reporting and raising alarms/ escalation of faults reported by staff in existing systems. Participate in the development, implementation and administration of IT systems for Corporate Services. Participate in the continuous processes improvement as per department requirements. Effectively plan improvement/ development projects to ensure successful fulfilment of end user requirements, accurate testing and sound implementation. Support/ respond to any emergency or operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program. Support training need assessments and recommend training programs to end users. Provide troubleshooting assistance for end users. Perform other department duties related to his/her position as directed by the Line Manager or Head of Division.QualificationsAbout you Qualifications and Experience: Bachelor's degree or Equivalent with minimum 5 years of job-related experience. Advanced university degree (Masters or equivalent) in Business Administration with specialization in Finance, Engineering, or related fields Knowledge of principles and practices in Management of services, organizational planning and administration, capital project management and principled and practices of contract managementJob Specific Skills:Essential Ability to train and develop subordinates skills Excellent computer skills and good interpersonal skills Command of English language Conversant with Facilities Management process and preferably backed with hands on experience Managerial skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to foster among team members.Preferred Oracle Property Manager Inventory or Warehouse Management System Financial Fixed Asset Management system Cash Management systemBe part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
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