Home Qatar Customer Service Representative (Female)

Home Qatar Customer Service Representative (Female)

Customer Service Representative (Female)

Full time at Al-hattab Group of Companies in Qatar
Posted on May 8, 2024

Job details

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
REQUIREMENT
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Must be familiar with MS office.
Job Types: Full-time, Permanent Pay: Up to QAR3,000.00 per month Application Question(s):
  • Are you avaiable in Doha with NOC?
Experience:
  • Customer Service: 2 years (Preferred)
Language:
  • Are you able to Speak English? (Preferred)
License/Certification:
  • Are you able to operate MS Excel and MS. word? (Preferred)
Ability to Commute:
  • Doha (Required)
Ability to Relocate:
  • Doha: Relocate before starting work (Required)
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