Housekeeping Coordinator
Job details
Company DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionAdhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.Consistently offer professional, friendly and engaging service.Participle actively to briefingAttend training sessionTrain all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.Input into Housekeeping dispatch system all request.Relate and dispatch messages promptly ensuring that all the information given is accurate and completeInsure tracking of pending requestEnsure the proper handling of keys.Follow up on key signing in and out.Ensure proper distribution of devices (iPhone or I-pad)Follow up on devices signing in and out.Carry key & Devices inventory at all change of shiftReport to security and director of HK all lost keys/ devices or broken keys/ devicesPrepare all related documentation to document payroll and sign in/out recordsPrepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requestedPrepare and issue various miscellaneous credit forms when applicablePrepare and issue various miscellaneous debit forms when applicablekeep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediatelyKeep supervisor and laundry informed of all in-house move.Coordinate and maintain effective communication with other departmentsInput into Dispatch system all work orders for Engineering. Keep track and follow up on all urgent maintenance requests pre-block rooms for repair as needed in coordination with FOHandle all lost and found enquiries. Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBCFollow up on all loaned articles. Record and retrieve as necessaryHandle all guest storage items and ensure records are updated once items have been returned to guestsPrepare all special amenities (children program or special set up) when applicableKeep work area clean and tidy at all timesReceive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.Welcome all contractor and supplierEnsure Contractors are escortedEnsure first aid box items are replenished regularlyAssist with general inventoriesRead and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow upInform the managers of any unusual eventsReport any sick guest to duty manager and Housekeeping managersReport immediately all system failure to concerned departmentFollow all BCP plan as per proceduresFill all BCP check list and send to security/account and RM TBCParticipate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.Complete assigned task and reports to respective managers.Perform any other duties and responsibilities as assigned by the Managers.QualificationsMinimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)Computer skills required (Microsoft Excel and Microsoft Word).Experience with Hotel Property Management systems & dispatch Systems.Good business practice.Excellent people management knowledge.Positive attitude.Fluent communication in English.Professional appearance and etiquette.Ability to function well as part of a team.Able to multitask and work in a fast-paced environment.Able to convey information and ideas clearly.Organizational, and communication skills.Able to interact with guests respectfully, naturally, and efficiently.Aware and attentive to FLHSS standards: diligent attention to safety.Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness ad work well with limited supervision.Customer focus: Is dedicated to meeting expectations and all requirements for both external and internal guests. Act with customers in mind. Team Player: demonstrates co-operation and trust with colleagues in his/her own team and across departments and works well as a team player to achieve results.Priorities setting: Focus on important issues. Create focus.Delivers Their Best: continually strives to do his/her best, is hardworking, efficient, and consistently performs well against the MOHG standards, policies, and procedures.Trustworthy & Responsible: trustworthy, responsible, and accountable. His/her standard of performance reflects Raffles and Fairmont mission and he/she works in a safe manner.Process management: Figure out and simplify processes, workflows, to get things done. Get more out fewer resources. Ethic Values: Get things done quietly. Set company core values and is reliable during good and tough time. Is widely trusted. Admit flaws.Quick learner: Open to changes, analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal, interpersonal, and managerial behavior and seeks feedback.Composure Is cool under pressure and do not become defensive or irritated when under pressure. Able to set influence in a crisis.Organizing Can marshal resources (people, material, support and time) to get things done. Is able to orchestrate multiple activities at once to accomplish a goal. Use resources and time effectively and efficiently. Problem Solving: Look beyond the obvious and do not stop at the first answer.Additional Information Strong leadership and interpersonal skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times
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