Job details
Job Title:** Managed Services Quality Control ConsultantYears of Experience:** 2-5+ yearsGender: Female candidatesLevel:** Expert LevelDelivery Unit:** CIMS Service OperationsBusiness Unit:** Cloud and Infrastructure Services (CIS)Strategic Business Unit:** Cloud, Infrastructure, and Security Services (CISS)Organizational Context **Practice Unit:** Cloud and Infrastructure Managed Services (CIMS)**Responsibilities: Quality Control Procedures:** Conduct gap and maturity assessment of managed services. Utilize ITSM tools to track and manage quality control processes. Implement and adhere to established quality control procedures and methodologies. Conduct quality checks for tickets and calls, ensuring compliance with Quality Standards. Validate data accuracy and format in weekly and monthly status reports. Supervision: None (Direct: 0, Indirect: 0)Certification Compliance Maintain knowledge of industry standards, emphasizing ITIL and COBIT19. Ensure compliance with ITIL frameworks and ISO 20000 in all quality control activities.Collaboration And Communication Collaborate with cross-functional teams to address quality control issues. Communicate effectively with team members and stakeholders. Integrate quality control measures into service delivery.Analysis And Reporting Analyze data and generate reports to assess SMS and ITIL process performance. Provide insights and recommendations for service quality improvement. Present reports to stakeholders, highlighting areas for improvement. Establish and maintain required monitoring, evaluating, and reporting tools.Continuous Improvement Proactively identify opportunities for enhancing managed services quality. Implement continuous improvement initiatives for optimizing ITIL processes. Stay informed about industry best practices and incorporate advancements. Support internal/external ISO 9K and 20K audits.Deployment Support Collaborate with transition and deployment teams to ensure service quality. Confirm completion of deployment activities and validate impact on service quality.Documentation And Knowledge Management Maintain accurate documentation of quality control procedures and outcomes. Create/update documentation related to ITSM quality control processes. Manage MS Quality home page in SharePoint for organized access. Add/remove projects and folders in OneDrive, Risk Register, and Stakeholder Register.Training And Knowledge Sharing Provide training on ITSM quality control practices. Share knowledge and best practices to enhance understanding within the organization.Required Education, Knowledge, And Certifications Bachelor's degree in IT, Computer Science, or related field. In-depth understanding of ITSM principles, frameworks, and ITIL. Certification in ITIL Foundation or equivalent (mandatory).Required Hard Skills Proficiency in using ITSM tools and platforms. Strong analytical skills using MINITAB or SPSS systems. Proficiency in BI, Office 365, and SharePoint tools.Required Soft Skills Excellent written and verbal communication skills. Strong organizational and time-management skills. Detail-oriented with a focus on accuracy. Collaborative team player with exceptional problem-solving skills.Behavioral Proactive approach to identifying and resolving quality control issues. Adaptable to changing priorities and business needs. Commitment to maintaining and improving IT service quality. Strong sense of ownership and accountability. Continuous learner with a desire to stay updated on industry best practices.Experience Demonstrated experience in ISO 20000 and ISO 9000. Practical experience in ITSM tools and platforms. Experience in generating and analyzing quality control reports. Familiarity with the deployment process and its impact on service quality. Experience in process capability optimization using the six-sigma DMAIC methodology. Experience in business process engineering/reengineering. Previous work with cross-functional teams in IT service delivery and managed services operations.Salary Current Required and ExpectedSkills: quality control,managed services,itil,cloud,it,infrastructure
#J-18808-Ljbffr IT, Technology & SAP
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Service Spec III - Completion Tools
Halliburton... service to Halliburton well site customers as a Level III Completions Service ... Product Service Line: Completion Tools ...
Salwa Road South, Doha, Qatar 15 days ago
Control System Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 15 days ago
Consultant Geologist
Sofomation... reputed National Oil Company (excluding service companies, consultancies etc.). Track record ...
Qatar - Doha 15 days ago
SR. BUSINESS ANALYST (Supply Chain Management)
QatarEnergy... methodologies, programme / project management and service level management • Demonstrates a commitment ...
Qatar 15 days ago
Integration Coordinator, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 15 days ago
Methanol & Utility Process Controller, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 15 days ago
Methanol & Utility Process Controller, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 15 days ago
Methanol & Utility Process Controller, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 15 days ago
Methanol & Utility Process Controller, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 15 days ago
SYSTEMS ENGINEER (CCTV & Access Control Systems)
QatarEnergyDepartment INFORMATION & COMMUNICATION TECHNOLOGY Title SYSTEMS ENGINEER (CCTV & Access Control Systems) Primary ...
Qatar 15 days ago
Process Technician, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar 15 days ago
Cost Controller
Spemocean... as a prominent global service provider in the offshore ... transitioned from a regional service entity into a prominent ...
Qatar 15 days ago
BUDGET & COST CONTROLLER
QatarEnergy... of VB operations. Example: via services prioritization, workforce reorganization, outsourcing, etc ...
Qatar 15 days ago
SR. BUDGET & RECOVERY CONTROLLER
QatarEnergyDepartment ASSET (IDD EL-SHARGI) Title SR. BUDGET & RECOVERY CONTROLLER Primary Purpose of Job Responsible for all ...
Qatar 15 days ago
IT Infrastructure Manager
NES Fircroft... solutions for improving service efficiency and effectiveness ... a traditional recruitment service, supporting with ...
Qatar - Doha 15 days ago
Applications and Development Manager
NES Fircroft... interface leading to the completion of the developed ... than a traditional recruitment service, supporting with everything ...
Qatar - Doha 15 days ago
LEAD, PRODUCTION MANAGEMENT (TRADING)
QatarEnergy... services delivery at QET workplace (whether support, maintenance, service ... certifications in IT Service Management (ITIL ...
Qatar 15 days ago
Head of Emergency Response Operations, Qatar
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
Qatar - Doha 15 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-qa.whatjobs.com/coopob__cpl___2027_147940__2204?utm_source=2204&utm_medium=feed&keyword=Qatar-Oniste&location=Doha&geoID=13