Home UAE Technical Support Analyst ATM Switch

Home UAE Technical Support Analyst ATM Switch

Technical Support Analyst ATM Switch

Full time at Sundus in UAE
Posted on April 28, 2024

Job details

Experience: 8-10 Years

  • 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role
Language: Arabic , English Nationalty: Emirati Education : Bachelors Degree General Summary
  • Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR.
  • Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
  • Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas’ related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.
Key Accountabilities Of The Role
  • Application Maintenance & Support
  • Application management
  • Projects, Application Enhancements / BAUs
  • Information Security:
  • Application Vendor Management
#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on Engineering starting now. Claim $10 promo towards online courses. See all courses
See All Technical Jobs
Feedback Feedback