Technical Support Analyst ATM Switch

دوام كامل في Sundus في UAE
نُشرت يوم April 28, 2024

تفاصيل الوظيفة

Experience: 8-10 Years

  • 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role
Language: Arabic , English Nationalty: Emirati Education : Bachelors Degree General Summary
  • Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR.
  • Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
  • Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas’ related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.
Key Accountabilities Of The Role
  • Application Maintenance & Support
  • Application management
  • Projects, Application Enhancements / BAUs
  • Information Security:
  • Application Vendor Management
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