Oracle Cloud HCM Consultant

Full time at Oracle in Saudi Arabia

Posted on April 12, 2024

Job details

What you will do Become our customers trusted technical advisor and develop a deep knowledge of our customer s systems and needs. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools. The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Why work at Oracle • A competitive salary with exciting benefits • Flexible working model, Office based, onsite Customer and remote • Learning and development opportunities to advance your career • An Employee Assistance Program to support your mental health • Employee resource groups that champion our diverse communities globally • Core benefits such as medical, life insurance, and access to retirement planning • An inclusive culture that celebrates what makes you unique What we will offer you • A competitive salary with exciting benefits • Flexible and remote working so you can do your best work • Learning and development opportunities to advance your career • An Employee Assistance Program to support your mental health • Employee resource groups that champion our diverse communities • Core benefits such as medical, life insurance, and access to retirement planning • An inclusive culture that celebrates what makes you unique Company Industry

IT - Software Services

Department / Functional Area

IT Software

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