Events Executive
Job details
Our Expectations From The Role
- As an expert being able to collaborate with a customer and craft individual events.
- Taking care of a smooth transition from sales to events planning.
- Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guest
- Focus on pop-up groups (group handovers within 7 working days which will not go through sales)
- Focus on pop-up events and being the contact person for the Marriott Regional Office.
- Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
- Being proactive in offering solutions.
- Creating Banquet Event Orders.
- Accurately forecasts all the events (bedrooms and/or catering)
- Guidance and support throughout the event.
- Being knowledgeable about product and services.
- Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
- Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
- Continuous communication with the operational team.
- Be available as needed during the event phase for their assigned groups.
- Working effectively with third party vendors.
- Organizing & planning the group rooms side of the event.
- Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
- Guiding the client throughout the event as the expert partner for the guest by being a consultant
- Attend the daily service communication tool; BEO meeting.
- Up-sell last minute items to ensure profitability.
- Conduct pre- and post-conference meetings in line with Marriott standards.
- Show around in connection with in-house functions.
- Coordinate all activities involving the pre- and post-event process.
- Communicate challenging situations accurate to responsible departments.
- Handle guest complaints in a professional manner and come up with solutions.
- Responsibility of working on individual projects besides the organization of events.
- Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.
- Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
- Working honestly, ethically & with integrity
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