Home Saudi Arabia Cluster Director of Operations

Home Saudi Arabia Cluster Director of Operations

Cluster Director of Operations

Full time at Hilton Hotels & Resorts in Saudi Arabia
Posted on March 28, 2024

Job details

A Director of Operations is responsible for:

The effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
  1. Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  2. Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  3. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  4. Respond to audits that are completed by the company to ensure continual improvement is achieved
  5. Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  6. Comply and exceed hotel and company Service Standards
  7. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  8. Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  9. Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  10. Hold regular briefings and communication meetings with the HOD team

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role

Meaningful Benefits for Your Career & Well-Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams:
  • Best-in-Class PTO
  • Go Hilton Travel Discount Program - Hotel rates as low as $40/night!
  • Health & Welfare Benefit Plans
  • Debt-Free Education
  • Retirement Savings Program
  • Employee Stock Purchase Plan
  • Mental Wellness Support
  • Flexible Schedules
  • Access to your pay when you need it through DailyPay
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