Front Desk Supervisor
Job details
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description
- Consistently offer professional, friendly and engaging service
- Lead and manage all aspects of the Front Desk and ensure all service standards are followed
- Support and Supervise Front Desk activities and tasks completion
- Coordinating with Room Blocker in handling Groups & Departure
- Coordinating with Rooms Administrator in controlling inventory
- Maximize rooms revenue through participating in Up Sell program
- Handle guest concerns and react quickly, logging and notifying proper areas
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and brand standards
- Follow all safety policies
- Other duties as assigned by Assistant Front Office Manager and/or Front Office Manager
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline is an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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