Guest Experience Agent (Reservations Agent)

Key Responsibilities Handle Reservations: Manage incoming reservations through phone, email, and online booking systems. Guest Assistance: Provide accurate information about services, rates, and availability to potential and current guests. Booking Management: Confirm, modify, and cancel reservations as requested, ensuring accuracy and efficiency. Guest Service: Address guest inquiries and resolve issues promptly and professionally. Record Keeping: Maintain organized and up-to-date records of reservations and guest details. Upselling: Promote additional services and amenities to enhance the guest experience. Collaboration: Work closely with other departments, such as front desk and housekeeping, to ensure seamless service delivery. Requirements: A minimum or at least 1 year experience in similar role in luxury background or Degree/Diploma from Hotel Management Excellent Interpersonal, written & verbal communications skill Proficient in English, Arabic is an asset Basic Opera knowledge, Computer literate Outgoing personality & can-do approach to an assigned task Attention to detail and ability to multitask in a dynamic environment Creative thinker, strive to deliver excellent service to guest What’s In It for you? One of the most iconic place to be and work Amazing learning and development program Discounted rates at The Ned Doha Fantastic career growth opportunities At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality. Apply today and join us as a Guest Experience Agent! #YESYESYES #Makeit HAPPEN #Showyou CARE #Lovewhat YOUDO #Love The Ned#J-18808-Ljbffr