Cluster Reservations Agent

Job Description - Cluster Reservations Agent (HOT0BLTA) Job Number: HOT0BLTA Work Location Curio Doha Aleph Residence West Bay Doha 500200 A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence guests' decisions to stay at the property. What will I be doing?As a Reservation Agent, you will be the first point of contact for room reservations. Your responsibilities include providing excellent customer service, presenting options, and meeting guest needs. Key tasks include: Converting inquiries into confirmed bookings swiftly Responding positively to sales inquiries to generate future leads Identifying potential sales opportunities Responding professionally to all customers, ensuring reservations are accurate and meet guest expectations Providing prompt service while upholding hotel brand standards What are we looking for?The ideal Reservations Agent should embody the following qualities and skills: A passion for delivering excellent customer service Professional telephone manner and strong communication skills Outstanding organizational and administrative skills Intermediate proficiency with computers Preferred qualifications include: Previous experience in a reservations environment Collegiate-level degree or equivalent qualification What will it be like to work for Hilton?Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional guest experiences through its various brands. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are central to achieving this goal.#J-18808-Ljbffr