Nanny

Responsibilities Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.Maintain healthy communication with the F&B and the FO to ensure proper handling of daily backups for all in-house DB approved customers.Guarantee proper handling of the filing system in place according to the FHR policies and procedures.Perform any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.Prepare account billings promptly and accurately with required supporting documentation.Maintain up-to-date files for all outstanding accounts alphabetically by name.Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs.Assist the credit manager or accounting manager’s designate in the completion of the Accounts Receivable Officer duties.Assist the Credit Manager in the performance of his / her own duties as requested.Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.Qualifications Minimum of 2 years executive administration experience, preferably within a hotel environment.Highly organized and able to prioritize and meet deadlines in a fast-paced environment.Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone.Excellent interpersonal, written, and verbal communication skills (composing faxes, letters).Must be able to type a minimum of 50 wpm.Computer literacy a must, with a strong knowledge of Word, Excel, Outlook, and Power Point. #J-18808-Ljbffr